Email Sent Today

From: Gil Heim [mailto:gjh363@optonline.net]
Sent: Wednesday, February 09, 2011 3:06 PM
To: Decuyke, Catherine
Cc: Slocum, Kathleen; Robbins, Joyce; Schaaff, Tom; Brockert, Shelley; Kalesa, Kathy; Harden, Nancy
Subject: Noble issues

NOBLE ISSUES STILL HAPPENING

Was talking to customer 9286593214 and lost my Noble “again”  3rd time today.  G001 ext 2464

Was with customer 6514335316 at 9:13 and lost Noble and then hung up my system.  G001 ext 2464

Just lost my caller middle of conversation   AGAIN 

Catherine,

We are still dealing with issues on Noble,  when will I hear from the company that the members will not go down in pay next quarter due to all the issues.

I have still not heard back from Cecilia. With a date that she is available for a meeting.

Gil

A MEMO SENT FROM COMPANY YESTERDAY

From: PST Team

Sent: Tuesday, February 08, 2011 8:20 PM

To

Subject: RE: noble Go38

We have had network issues all day across the Enterprise. This greatly impacts Noble on your desktop. Please either turn your PC off and restart it or restart your remote session – whichever is applicable. This should reset your network connection and hopefully improve your issues.

Dave Velleu

Technical Analyst

Projects and Supporting Technologies (PST)

Why was this sent out at 8:20pm and not earlier to all reps?

Joint Statement From Frontier, Centurylink, Qwest & Windstream

Joint Statement by CenturyLink, Frontier, Qwest and Windstream on Chairman Genachowski’s Remarks Today at the Information and Innovation Foundation on Modernizing and Streamlining the Universal Service Fund

2011-02-07 23:35:15 -

The following statement is attributed to CenturyLink Inc., Frontier Communications Corp., Qwest Communications and Windstream Corp. on Chairman Genachowski’s remarks today regarding reform of the Universal Service Fund and intercarrier compensation.

“CenturyLink, Inc., Frontier Communications, Windstream Communications and Qwest Communications are committed to broadband deployment and providing top-quality communications capabilities to the largely-rural territories we serve. We applaud Chairman Genachowski’s call for comprehensive and rational reform of the nation’s intercarrier compensation regime and Universal Service Fund. We agree that such reform should encompass the pursuit of modernization, fiscal responsibility, accountability, market-driven and/or incentive-based outcomes, and sensible transitions. While there are many important details yet to be worked out, we are eager to participate in the Commission’s process moving forward. It is imperative that any of the proposed changes are focused on true consumer benefit and will facilitate long-term network investment, job creation, and improved broadband and voice services.

The National Broadband Plan highlighted the importance of rural broadband, echoing the priority that FCC Chairman Genachowski has repeatedly given to rural broadband deployment for all providers. We agree that the digital divide within rural America cannot be allowed to persist. We, therefore, look forward to a sensible reform process that creates effective and predictable mechanisms that will serve the public interest by promoting consumer choice through support of existing networks and bringing affordable broadband services to all Americans in high-cost rural areas.”

Frontier Communications Steven Crosby, 916-686-3333SVP,

Government and Regulatory Affairs steven.crosby@ftr.com : mailto:steven.crosby@ftr.com

Information

Please Let a Steward Know if you are having a hard time getting your vacation selection approved. Also the two day rule has to do with vacation time only.

On Monday January 24, 2011 I received a call from Frontier informing us as of June 30, 2011 Monroe assignment will be going to Sherburne.

When we receive more details I will post them on our website and here on the blog.  Monroe IBEW 503 is currently in bargaining with the company.

Tommy went to a TCC4 meeting in Washington DC today and was going to discuss with Bob and Cecilia the following issues.  We will inform you of the outcome

1. OSHA regulations on polyester clothing

2. Dress Code policy

3. WAH reps pay and the issues with the phones

4. Uniforms

401K Notice

Email Sent from Robert J Costagliola regarding 401k.

Gents –

You may heard, but Fidelity made a major error this week and instead of sending out a letter to only Frontier non-union employees about the match improvement (increasing the current 3% potential match on a 6% contribution to 4% potential match on an 8% contribution), the letter (sent under Brian Carlo’s signature) was sent to all Legacy employees, including unionized employees, even though the improvement was not negotiated and not approved for non-union employees (except the IBEW 363 bargaining unit, as I discussed with Gil and as per the e-mail below I sent to Gil on 12/16/10).

A letter was then sent by Fidelity (under their own letterhead) to all unionized Legacy employees explaining and apologizing for the error.

Of course, the Company still intends to offer the improved match in IBEW 363 to new hires as well as anyone who may elect to move from the pension to the 401(k) Plan during the one-time election that will take place later this Quarter.  I just learned today that the mini re-enrollment will take place from March 8 to March 15, 2011 for IBEW 363 employees.  Changes will be effective 4/1/2011.   The Plan is to offer the option to switch to the 401(k) during the mini re-enrollment process and we are hoping to have a Fidelity rep present at employee benefit meetings to discuss and answer questions about the 401(k) Plan.

Anyway, once the dust clears from Fidelity’s blunder, we will send something out (as discussed) letting your members know they (and post 10-21-10 new hires) are eligible for the improved match.

Let me know if you have any questions.

Gil, I don’t believe you ever replied to the attached e-mail with a confirmation the Union’s agreement to the improved match.  Could you do so by replying to this e-mail please.

Thanks and have a good (snowy) weekend.

Bob

Happy New Year to All !

Questions and Answers:

1.  Once I select my vacation can I change it, company states I am locked into those dates?

     A member can change their selected vacation as long as you give 2 calendar days of notice and you have a compelling reason See Article 10.08

2. What is a Conversational Expert?

    Work at Home reps are still classified as WAH reps, we did not change your title to Conversational Experts